RETURNS & REFUND POLICY

13th Parallel Collecting stands behind the accuracy of its listings and the items it ships.

ELIGIBLE ISSUES

Returns or refunds may be considered when:

• the wrong item was sent;

• the item was materially misrepresented;

• the item was damaged during shipment; or

• another legitimate fulfillment error occurred.

CONTACT WINDOW AND DOCUMENTATION

Customers should contact 13th Parallel Collecting within 7 calendar days of delivery and provide photographs or other reasonable documentation of the issue.

BUYER REMORSE AND CHANGE OF MIND

Buyer-remorse or change-of-mind returns are not accepted for accurately described collectible cards and merchandise, except where required by applicable law.

RAW CARD CONDITION

Raw trading cards are sold as raw cards. Listing photographs form part of the condition disclosure. 13th Parallel Collecting does not guarantee that any raw card will receive a specific numerical grade from PSA, BGS, SGC, CGC or any other grading company. A buyer’s later grading result, by itself, does not establish that a card was misrepresented. Known significant condition issues should be disclosed when identified.

GRADED CARDS

Professionally graded cards are sold according to the grading company, grade, certification information and slab shown in the listing photographs and description.

ORDER CANCELLATIONS

Customers may request cancellation before an order has shipped or entered final fulfillment. Once an order has shipped, the normal return and refund policy applies.

SEALED PRODUCTS

If 13th Parallel Collecting later sells factory-sealed products, opened sealed product is not returnable merely because the contents were undesirable or did not meet the buyer’s expectations, except for legitimate fulfillment defects or errors, or where required by law.